Terms and Conditions
Returns & Exchanges
Custom orders are non-refundable and cannot be exchanged. Unfortunately at this time we do not offer free shipping on returns or exchanges.
Repairs
Quality and craftsmanship is our utmost concern. However, jewelry by nature is delicate Pricing for repairs vary depending of damage. To request repair information please email our concierge at info@winstonlane.com with your original order number and a photo of your damaged item. We will repair at no charge any breakage caused by manufacturer defect within six months of receipt of purchase. Repairs needed after 6 months or deemed to be caused by misuse will incur a repair fee.
Gifting
All purchases come in our signature WL Collection branded box. Please include your gift message at checkout under "order notes" for an WL Collection branded shopping bag and gift receipt to be included with your order.
Custom Orders
Custom orders have a lead time of 7-8 weeks. Once your custom order has been placed, you have 48 hours should you have a change of heart and would like to cancel. Please note all custom orders are Final Sale once past the 48 hour threshold.
Pricing
While we strive to provide accurate pricing information, please note that the prices displayed on our website are indicative only and may fluctuate due to changes in the international gold market. The final price for each item will be confirmed and communicated to the customer before processing the order. Customers will have the option to either proceed with the purchase at the revised price or cancel the order if the price differs substantially from the initial estimate.
We make no guarantee that the prices displayed on our website are accurate at the time of your purchase and reiterate that these prices are indicative only. As such, we are not liable or bound by any discrepancies between the displayed price and the final price communicated to the customer. We reserve the right to adjust pricing as necessary due to fluctuations in the market, and by proceeding with a purchase, customers acknowledge and accept these terms.